Partner Care/Field Team Coordinator

Partner Care Associate/Field Team Coordinator

Location: Brandon, FL (on-site)

Type: Full time, M-F

Reports to: Partner Care Manager

Compensation: Salary commensurate with experience

About Us:

Be part of a growing ministry that makes a difference! At Favor International, we are passionate about making a lasting, eternal impact by sharing the Gospel in Africa. We’re seeking a Partner Care Associate who shares our commitment to a positive, faith-filled perspective and a spirit of excellence to join our U.S. headquarters team. We’re looking for a servant leader with a heart for missions and interest in Africa. If you have a heart for God, a strong work ethic, and a talent for relational work, apply today!

Position Summary:

The person in this position will wear two hats:

#1:

In the role of Partner Care Associate you will be a key contact for our donors and partners, ensuring that each interaction reflects our commitment to care and connection. This role is ideal for someone with strong administrative skills and a heart for ministry, with the potential to expand to a full-time position over time.

#2:

In the role of Field Team Coordinator, you will support and service the field teams across the United States. This role will require coordinating with shipping and other departments as necessary to provide field staff with both digital and printed materials, updating event information, writing and mailing thank you cards, assisting with travel plans as needed, and other supportive measures. The person in this role will be the primary and first point of contact for the field team in getting the support they need.

Key Responsibilities:

• Engage with donors and partners through daily phone calls to express gratitude, answer questions, and pray with them about personal concerns.
• Engage with the field team daily, responding to a variety of needs, following the request through all stages from beginning to end.
• Handle detailed data entry and record-keeping in our Blackbaud database and Microsoft Excel.
• Write and send thank-you notes, cards, and emails to maintain partner relationships.
• Support administrative needs across departments, coordinating on time-sensitive projects and long-term goals.
• Proactively complete tasks based on general guidance and departmental protocols.

Required Skills and Qualifications:

• Bachelor’s degree in any field.
• Proficiency in MS Office, especially Excel.
• Willingness to be trained on database tools, including Blackbaud.
• Background in ministry, counseling, or prayer, with knowledge of Biblical scriptures and principles.
• Strong interpersonal skills, active listening, and ability to build rapport over the phone.
• Excellent grammar and writing skills for correspondence.
• Humble, team-oriented approach with servant leadership qualities.
• Willing and comfortable assuming multiple roles for different departments.
• Able to manage multiple tasks and respond to queries promptly.
• Flexibility in scope of work between the two roles: For example: One minute on the phone in prayer with a partner, the next minute responding to a field team member’s request to order books or update their travel calendar.

Preferred Qualifications:

• Experience with databases, particularly Blackbaud or willingness to be trained.
• Customer service experience in a Christian or nonprofit setting.

Why Join Us?

Become part of this mission-driven team as we grow the U.S. Operations base in support of our African ministries. At Favor International, we believe in building a supportive, collaborative environment where your skills and creativity can thrive. This role is an exciting opportunity for someone ministry led and customer service oriented. Apply today!